Saturday, June 24, 2006

What customer service?

So after my bee-stinging incident on Wednesday evening, I was all set to have a website done by Thurs -- but that didn't happen since the composer we're using kept screwing up and I have a big web learning curve to master. I want my website to happen soon! But, the longer I think about it and figure out what I want on it, the better it'll be. Poets & Writers magazine has a great article about writers getting website and some basic design tips -- check it out!

I got another big wrench in my publishing plans when Office Max called to say they couldn't print my chapbook because the B&W printer broke down. WHAT?!? How could they let this happen and aren't they a little mad that they're losing my business? I guess not. Kerri the "I don't give a sh*t" associate let me know the bad news and to tell you the truth, I had a feeling that they wouldn't complete the job. So the afternoon she called, I picked up my flash drive and decided to go to Staples instead after calling them. Well, at 8:50am the next day, Staples was closed!! It was supposed to be open by 7am and the store associates were left waiting outside for their store manager to open up the store. Now I worked in retail for 9+ years and I NEVER let this happen at my store. ARGGHH! So I decided to go Sir Speedy, on Hillsborough St. across NC State where I was heading anyway for my Independent Study meeting (to finalize my Shubuta paper). Sir Speedy had two knowledgable employees: Eddie and Wendy who scanned my flash drive and let me know they needed my image files on the drive, too. ARGHHH. So I had to drive back home and get those and then come back down to State. Well, I got it all done, and Sir Speedy will have my books done this Monday afternoon! Yay -- "Ghostcards" will be out this week. Let me know if you want to buy one at avosborn(at) earthlink(dot) net only $7!

Then the day started turning around. I found a wonderful location for my trio of "Write from the Inside" workshops: 8/30, 9/6, and 9/13 all on Wed evenings 7-9pm at the Edible Art Bakery on Hillsborough St in the same complex at the Royal Bean Coffee shop, Playmakers and Ben & Jerry's. Owner Bobby Reynolds and I worked out the rental details and we're all set. Dessert and coffee will be provided for the participants as well as a take-home writing manual/journal filled with tips. $130 for the workshop and I'm offering a 20% discount for students. The shop is wood-paneled with Art Deco touches and very quiet. This will be a creative nonfiction workshop designed for writers at all levels to help find your voice and write with passion and power - and hopefully get published soon. I believe it's a lot easier to publish nonfiction than fiction and anyone can do it, with the right tools. I'm also having a free workshop Wed. 7/12 at the Royal Bean and that will be a fun-filled evening of writing prompts and sharing each other's work.

I believe that my experience with bad customer service gives me the edge for my own programs. Plus, I've had so many years of practicing good customer service in my various capacities with Belk. You can bet everyone who attends my workshops will get a personal Thank You card.

This week I'm attending Meredith College's (Womens Only) Focusing on Form workshop, which is the place where Jane and I met 2 years ago. I'm taking poetry with poetry great Betty Adcock. Promise to give you some highlights this week!

Till next time,

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